Read this when a question is small but you would rather not wait on a chat window for it.
trustWhat if I want to see or delete the data you hold on me?+
Ask the support team for a copy or an erasure of everything held about you. Requests tied to your data go to
[email protected], which is a separate inbox from the general one. Expect a request for proof of identity first, because the team must be sure the account owner is the person writing.
trustCan I reach someone at night or on a weekend?+
Chat, e-mail and phone all run without a closing time, including weekends and public holidays in Australia. A scheduled contact window is not listed, so a message sent at three in the morning simply waits for the next free agent. Typical waits are about one minute on chat and on the phone, and up to twenty-four hours by e-mail.
trustDo I need to send my password to prove who I am?+
Account details and the e-mail address registered to your login are enough, and there is no need to share a password at any stage. Support staff will never ask for it. Should a screenshot help them trace a payment, cover anything sensitive before you send it.
trustWhat happens when I write in a language other than English?+
Support replies in English, German, French, Finnish and Norwegian, so an English message is always understood. Someone writing in a second language on the list may simply get an agent who answers in it rather than in English. Say early which language you would prefer and the team will try to match you.
trustWhy is my verification still pending after a few hours?+
Documents are checked within three hours once they arrive. Identity, address and payment method confirmation are the three items normally requested, and gaps in any of them send the check back to you. Clear photos taken in good light are the single best way to avoid a second round.
trustWhat happens if a dispute is never resolved with support?+
Licence MGA/B2C/129/2007 was issued by the Malta Gaming Authority, and it obliges the operator to keep disputes open to review. If a complaint to 1spin4win Casino Ltd. cannot be settled with the support team, the matter can be taken up with that regulator. Keep your written exchanges, since they form the record of what was already tried.
trustWhen I close my account, how long until it is done?+
Closure is arranged by the support team, so a short message from your registered e-mail address is the quickest route. A balance still sitting on the account should be withdrawn before you close, as returning to it afterwards means contacting support again. Play that is already in progress finishes under the terms you accepted.